How can we help you?
We are here to help you and have designed this page to assist you quickly and efficiently:
Popular Questions (FAQs)
View all FAQs.
Can I pay with Cash on Delivery?
We do not accept cash on delivery. However you can use your credit card or debit card. All purchases are 100% secure on our website as we ensure that all information about your payment is secured with SSL. In fact you are also protected automatically by your bank when you use your card for payment since all banks and credit card providers offer full consumer protection which protects you from fraud.
We also have an excellent returns policy so that you can return an item if the need arises.
Should you wish to use cash, you can obtain a prepaid internet shopping card at various banks, supermarkets and petrol stations around the United Arab Emirates.
When is my order coming?
You can click here to track your order
Depending on the items ordered, your order may be delivered within 2 - 3 days whereas some items may take 7 - 14 days for delivery. Upon purchase the estimated delivery date will have been mentioned for each item.
Can I cancel my order?
You may be able to cancel your order until we have prepared the items and charged your card (usually between 2 to 5 hours from placing the order). Orders cannot be cancelled after your card has been charged. Use our Contact us form to request a cancellation.
How much does the delivery cost?
Delivery is free if your order total is more than AED 250, otherwise if it's less that AED 250 then the delivery charge is AED 25
Can I come and collect my items from you?
In order to keep our operations running as efficiently as possible and minimize the amount of staff, we send all your items directly to you by courier.
You will be notified by email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier.
We are an E-Commerce company. We do not have a collection facility as this allows us to save costs of owning physical stores and pass on these savings to our customers like you which means you get your products cheaper and faster from the comfort of your own home or office.
I have not received my order
You can track your order here. It's very rare but sometimes things can go wrong, and if your parcel has not arrived as expected please accept our apologies. Some orders can take between 7 - 14 business days.
If your parcel is more than 2 days after the estimated delivery date, please contact us by clicking here..
What is your Refund Policy?
Need more help?
Before you go to the trouble of calling or emailing us, if you have a general query please try searching our FAQs to find the answer since that may answer your question quickly without having to wait for our response.