Shipping Information

Your order is very important to us which is why we want to make sure that your product is delivered to you in a timely manner and in excellent condition. Customer satisfaction is crucial for us and therefore we take extreme care in ensuring that products are delivered to your doorstep as quickly and safely as possible. The times mentioned below are indicative of general delivery times and may vary depending on peak periods and public holidays.

Shipping Rates

  • Shipping is free on all orders over AED 250, otherwise, a flat shipping fee of AED 25 is charged during the checkout which you will see in your shopping cart if the total order value is below AED 250.

Normal Delivery

  • Normal Deliveries usually take between seven (7) to fourteen (14) days. You will be able to track orders from your account page and you will receive updates by email. Certain products may take longer and the estimated delivery time is indicated on the product page.
  • Processing and shipping of orders will be done from Saturday to Thursday excluding any public holidays.
  • The normal delivery time excludes any extra time that may be required for clearance by the Customs & Excise in your country for products that arrive from our offshore warehouse. Delays caused by the Customs & Excise clearance in your country of residence are beyond our control. However, we shall try our best to get the clearance in a timely manner.

Expedited Delivery

  • Some of our products have an Expedited Delivery at an extra charge.
  • Expedited Deliveries usually take between five (5) days to nine (9) days. You will be able to track orders from your account page and you will receive updates by email.
  • Processing and shipping of orders will be done from Saturday to Thursday excluding any public holidays.
  • The expedited delivery time excludes any extra time that may be required for clearance by the Customs & Excise in your country for products that arrive from our offshore warehouse. Delays caused by the Customs & Excise clearance in your country of residence are beyond our control. However, we shall try our best to get the clearance in a timely manner.

Product Availability

  • Shipping of products may vary therefore while making an order, you may be informed about the estimated delivery timeframe based on when your specific order will be available for shipping.
  • Delivery day counting starts from the date of your order confirmation and dependent on the product availability at which point your credit card or debit card will be charged.
  • The stock and product availability details displayed on Whizz.ae are solely for your reference. While we strive to provide the most accurate about stock and product availability, it is possible that availability information may quickly become out of date and may change between the time you added an item to cart and the time your order is processed. This is possible since we have over 1,000,000 products and we have a large number of customers ordering at the same time who may by buying the same product as you. The chances of this are rare but still a possibility.

Dubai Customs

Since some items are shipped from our warehouse abroad, we reserve the right to revoke any order, prior to charging you, if Whizz.ae believes any products ordered may be ethically, morally and/or religiously conflicting with U.A.E.'s regulations especially as these may be barred at customs. In this case, you shall be notified and your card will not be charged.

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