When will I get my refund for an entire order that is cancelled?
The refund depends on the payment method used for your order as shown below:
Credit Card or Debit Card
This amount is usually voided (released) within 7 days by your bank. When an order is cancelled the amount that was pre-authorized (blocked) simply gets voided which means it will no longer appear on your card or bank statement at all. You can check this on your online banking statement or you can also confirm this by calling your bank. When you place an order the amount is only pre-authorized (blocked) but you were not actually charged although you got an SMS from your bank when you placed the order. We only capture the payment once we process your order and in this case your order was cancelled so we did not proceed with capturing the amount held. In other words you will not see the initial transaction on your statement.
Bank Transfer / Cash Deposit / Paid at Whizz Office
The amount is usually refunded immediately as store credit on Whizz.ae which can be used on any future order. Thereafter, if you request us to refund this amount then we can arrange for a bank transfer or cash collection from our office.
Paid using Store Credit
The amount is usually refunded immediately as store credit on Whizz.ae which can be used on any future order. If you have used Store Credit as part of the payment, partially or fully, then this can only be refunded back as Store Credit. We cannot issue cash refunds for Store Credit that was used towards a payment on any order.